Today’s LiveWire Spotlight analyzes three “teachable moments” where inadequate System Operator training and tools unnecessarily impacted Bulk Electric System performance. The article explores the effect of inadequate tools and training on Real-time operations through the evaluation of actual events that manifested themselves in very different ways.

Human performance remains one of NERC’s top reliability concerns – and, in fact, is one of only eight risk elements that they will monitor in 2016. New standards could result if these Lessons Learned do not reduce the incidence of these types of threats.